Crafting Difficult Conversations
In this course I outline why we find some conversations so difficult, common mistakes we make when try to have these conversations and best practice tools for engaging in them.
Course Curriculum
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Introduction
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1. What makes conversations difficult?
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2. Common mistakes made in difficult conversations
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3. Responding to difficult people
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4. Best practice in difficult conversations
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Reflection Questions
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About this course
- 6 lessons
- 2 hours of video content