Course curriculum

    1. Introduction

    1. 1. What is the new paradigm of customer service excellence?

    1. 2. What are some keys to connecting with customers?

    1. 3. What are some guiding principles for customer service excellence?

    1. 4. What are some guidelines for dealing with customer complaints?

    1. 5. Customer Service Quotes

About this course

  • 9 lessons
  • 2 hours of video content

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