Customer Service Excellence
How we treat our clients and customers will make or break our businesses. In this course, I give you a strong rationale for service excellence and illustrate best practice in this crucial aspect of business leadership.
Course curriculum
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Introduction
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1. What is the new paradigm of customer service excellence?
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2. What are some keys to connecting with customers?
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3. What are some guiding principles for customer service excellence?
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4. What are some guidelines for dealing with customer complaints?
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5. Customer Service Quotes
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About this course
- 9 lessons
- 2 hours of video content